WINDARSARI, Wiwin Riski. Crisis Communication and Brand Reputation: An Empirical Study of Es Teh Indonesia’s Response to Negative Consumer Reviews. Banking & Management Review, [S. l.], v. 13, n. 2, p. 229–245, 2026. DOI: 10.52250/bmr.v13i2.1033. Disponível em: https://ojs.ekuitas.ac.id/index.php/bmr/article/view/1033. Acesso em: 25 jun. 2026.